Please ensure that you have thoroughly read our Terms and Conditions, Shipping Information and Product Descriptions before placing an order.
All items are handmade custom pieces that are designed (using various artist designs), printed and sewn by me in Canberra. Please allow 7-10 days for orders to be made. If you need your order by a specific date and it’s during this time frame, please email firstname.lastname@example.org to confirm before ordering.
It is the responsibility of the customer to ensure that the personalisation details are 100% correct prior to finalising order. All names are printed exactly as they appear within your order. Indiebird will take no responsibility in spelling mistakes due to customer error. If an item is received with a mistake due to a printing error, please email me email@example.com within seven (7) days of receiving the item.
* If you have noticed a mistake after the order is placed, please email me firstname.lastname@example.org. If the order has already started printing process an additional cost will occur for reprinting.
Correct Delivery Address
It is the responsibility of the customer to ensure that your address is 100% correct prior to finalising order. If an incorrect address is entered, which results in your order getting delayed or lost in the mailing system, Indiebird cannot be held liable. If a reprint is required you will need to pay in full, including any additional postage fees.
Changes To Your Order
We will be happy to add products or make changes to your order providing it has not been processed or dispatched. If you wish to make a change to your order, please email me email@example.com ASAP and we will advise you of your order status. Once your order has been processed and ready for dispatch, no modifications will be accepted, and you will be required to submit a new order.
Payment & Prices
Afterpay is available to pay for your purchase over four equal installments, due every two weeks, interest-free. Secure credit card facilities are available using Stripe or PayPal.
All Prices are in Australian Dollars (AUD). Indiebird reserves the right to change prices without notice.
Product Images & Variations
I have done the best to display as accurately as possible the colours of the products shown on this website. However slight variations can occur between screen monitors and printer calibrations, which can produce slight differences. We cannot guarantee that your monitor’s display of any colour will be accurate. As all of the products are custom made, there may be some slight variation to product pictures.
Refund & Returns
Indiebird would like you to feel confident when purchasing online and we want to make sure that you are satisfied with your purchase. I do not offer refunds on personalised products and all sales are final, the only exception is if your item is found to be faulty. If a fault is found a replacement will be offered. We do not offer refunds on “change of mind” or personalised details that have been entered incorrectly. If you are unhappy with a product or your order for any reason I welcome you to email me to discuss. I’m always happy to work with you to reach an agreeable outcome.
Your privacy is important to me & in no way are your details shared with anybody else or third party affiliates. I will not use your personal information for any purposes other than to process your order. Credit card details are not stored anywhere on our servers and not in our premises. Your credit card details are processed in real time by Stripe, Paypal or Afterpay.
I strive to keep my website as up to date as possible, however some items may have sold out or be on order with our supplier or be discontinued without our knowledge, if you happen to place an order with Indiebird and the item is out of stock or has been discontinued, I will contact you ASAP and you will be entitled to a full refund or a substitute product if we cannot get the item for you.
Great care is taken to ensure that each product is made as safe as possible. Remember to follow safety standards and be aware of SIDS guidelines when giving this item to your baby. Our cushions, plush pillows and snuggle blankets should not be with a baby while sleeping.
Regularly check for signs of wear or tear, if stitching comes loose & stuffing appears this will present a choking hazard for children under 3.
All personalised and handmade products are made using dye sublimation and heat press printing technique. We recommend to surface clean the cushions with cold water. But if the cushion becomes too dirty it can be machine washed in cold water on a gentle cycle and cool tumble dry.
Indiebird assumes NO responsibility for any damage or harm caused by these products.
All designs and images on this website are protected by copyright laws and are not to be used by anyone other than Indiebird without our consent.
* These terms & conditions are subject to change without notice.